Customer Help

If you can't find what you're looking for in the answers below, please get in contact with us directly!
How can we help?

FAQ

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our journal post about Playsilk Sizes & Weights!

Or, reach out to our customer care team & they can make recommendations for you 💛

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it.

Questions about an existing order? Reach out to customer care team.

How do I wash my Playsilks?

We recommend hand washing with mild dish soap or shampoo, then hang to dry and iron on medium heat if you want to restore the shine. Little ones enjoy the tactile experience of wet silk. Washing and hang drying their Playsilks is a nice chore to include them in.

Are Playsilks safe?

All of our toys including the materials and dyes they are made of, have passed safety testing for children. Playsilks and most of our toys are safe for children of all ages - see each product listing for specific age recommendations on each toy.

What weight is your silk?

Our solid and enchanted Playsilks are 5 momme, which is light and airy. Our illustrated playsilks, dress-ups, toys, and baby blankets are 8 momme which is heavier weight silk, but still comfortable and breathable for little ones.

Why are your silks made in China?

Our silk is Habotai, an ancient product from China. We support the process of silk making because silk is biodegradable and, unlike most other fabrics, its production is actually healthy for the environment! Silk caterpillars eat mulberry leaves so farms have to grow lots of trees to produce silk, and the caterpillars are fed by hand on family farms. Pesticides or chemicals cannot be used while making silk, because the caterpillars are very sensitive, which means that the finished product is 100% natural. Silk caterpillars eat mulberry leaves so farms have to grow lots of trees to produce silk, and the caterpillars are fed by hand on family farms. Silk making is an ancient tradition that is indigenous to China, and is still an important and celebrated process in Chinese culture today. We have had the pleasure of visiting the facilities where our silks are made, and meeting the skilled people who hand dye and hem our products in the village of Souzhou. Over the past twenty-five years we have cultivated positive working relationships with silk manufacturers in China, and we continue to feel positively about working with them and are confident that the individuals producing our products are being paid a fair and competitive wage.

Can I find your products on Amazon?

You can find our most popular items on Amazon! Make sure you are shopping through the official Sarah's Silks shop on Amazon.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

For more detailed shipping information, visit our Shipping page.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. Check out our International Shipping page for more information.

Returns & Exchanges

Click here for our full return policy & returns portal. Our customer care team is happy to assist you with any issues or questions relating to your order.